Medical Discount Program
Terms & Conditions

Welcome to the CareXpress CARES Medical Discount Program (the “Program”). The Program is a discounted health care program, and is NOT insurance.  

 

Cost. The start-up cost to enroll as a member of the Program varies based upon the membership you select (see below) Enrollment requires one of the accepted payment methods listed on the enrollment page.  Beginning 90 days after you sign up, we will bill your saved payment method for monthly payments based on your membership (see below) until you cancel your membership:

• Individual Membership - The enrollment fee is $125. Monthly fee is $39.

• Couples Membership - The enrollment fee is $125. Monthly fee is $75.

• Individual with Children Membership - The enrollment fee is $125. Monthly fee is $115.

• Family Membership - The enrollment fee is $125. Monthly fee is $149.

 

How to use your membership. When you come to a BSA CareXpress Urgent Care location, show the receptionist your card and another form of identification. BSA CareXpress Urgent Care will only charge you $39 for the professional services that you receive at that visit.  They will let you know ahead of time if you need something that is not included in the Program’s fixed fee. (See “What’s not included.”) 

 

What’s included.  Each visit includes all urgent care professional services provided by BSA CareXpress Urgent Care providers. 

 

What’s not included.  Preventive services like physicals, vaccinations, and/or routine monitoring of chronic illnesses, and treatment for which third parties may be responsible, including treatment of work-related injuries and motor vehicle accident injuries are not included in the Program’s discounted fee.  In addition, your membership does not provide a discount for durable medical equipment (crutches, splints, etc.) that you may receive or services that are performed by outside facilities, including but not limited to imaging services, laboratory services, and prescription medicines.

 

Use Limitations. Membership in the Program cannot ever be used in conjunction with Medicare or Medicaid. If you have insurance with a high deductible, you can purchase a membership in the Program, but once you use the Program, you cannot use your insurance at BSA CareXpress Urgent Care locations while you remain a member.  

 

How to cancel your membership. To cancel your membership, please visit the CareXpress CARES Customer Portal. 

 

What happens if I cancel my membership?

 

• If you decide to cancel your membership after we have charged you a $39 monthly fee, you will owe nothing further. 

 

• If you decide to cancel your membership within 30 days after signing up, you must return the membership card, and we will refund you $75 as required by law.  However, if you have received services prior to cancellation, you will be charged the full amount of the fee for any visit(s), minus the $39 that you paid for each visit. If there is a balance, we will apply the $75 refund to that balance. If there is still a balance, you authorize us to charge this amount to your debit or credit card. If there is a credit balance, we will credit that back to your debit or credit card.

 

• If you decide to cancel your membership after 30 days, but before we charge you a monthly fee, you will owe the full amount of the regular charges for the services you received, minus the $39 that you paid for each visit. You authorize us to charge this amount to your debit or credit card.

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Billing

The monthly membership fee will be automatically billed to the payment method on file. In the event a payment fails to process, we will make three successive attempts. After a third failed attempt, we will cancel your membership. After a subscription is cancelled for non-payment, you will be required to reenroll in the program to reactivate your membership.

 

Questions/Dispute Resolutions.  If you have a question or complaint, you may contact our Central Billing Office by calling (806) 358-9400, or via email at billing@fmclp.com.  

 

Required Statements.  The Program does not guarantee the quality of the services or products provided by individual providers.  You must pay the entire $39 per visit fee. If you remain dissatisfied after contacting our Central Billing Office with a complaint or a dispute and going through our dispute resolution process, you may contact the Texas Department of Insurance Help Line at 800-252-3439.